Sync Center — when the network drops
Factory wifi is not office wifi. Sync Center is where submissions made while a tablet is offline are held, so they can be synced once it is back on the network.
What it holds
Sync Center is scoped to the device. If a tablet drops off the network, the submissions made on it are held there and can be synced once it is back online — nothing is lost and nothing has to be re-entered. Four kinds of submission are queued: component issues, completions, co-yield and yield variance.
Sync Center. Pending, Synced and Failed counters, with Refresh and Retry all.
The queue is counted as Pending, Synced and Failed, so an operator can see at a glance what has gone through and what has not. Retry all re-attempts the queue and Refresh updates the counts.
Nothing to sync. The empty state names exactly which submission types queue here, which is the clearest statement of the offline model in the product.
The offline model
FactoryBridge is online-first. Reading work orders requires a connection, because the data lives in NetSuite. What is protected is the write path: an operator who has already started work and loses connectivity mid-shift does not lose the record of what they did.
Set expectations accordingly
This is resilience, not offline operation. An operator cannot pick up a new work order on a disconnected tablet. They can finish, and record, the one they are on.
Related: connection quality
Because every action is a NetSuite round trip, connection quality shows up as waiting rather than as failure. The API Latency Dashboard is where an administrator sees whether the floor is slow because of the network or because of NetSuite.
Frequently asked questions
How long do queued submissions survive?
They stay on the device until they are synced. Because the queue belongs to the device rather than to the account, an operator who moves to a different tablet does not carry it with them — the original tablet has to come back online for its queue to clear.
Can an administrator see another device's queue?
Sync Center reflects the device it is opened on, so it is not a tenant-wide view. The admin audit log shows what has successfully reached the server, so a submission sitting on a tablet but absent from the audit log has not synced yet.
What happens if a queued submission is rejected on retry?
It is counted under Failed rather than disappearing, and stays in the queue so it can be retried once the tablet is back on the network.
Frequently Asked Questions
Is FactoryBridge fully offline-capable?
No, and it is worth being precise: submissions made on a device are held and synced later, but reading new work orders needs a connection, because the work orders live in NetSuite. It is built to survive a dropped network mid-job rather than to run disconnected all day.
What kinds of entries are held?
Component issues, completions, co-yield entries and yield variance — the submissions an operator makes at the station.
Is the queue shared between tablets?
No. The queue belongs to the device that made the entries, so a submission syncs from the tablet it was made on.